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Product Personalization
At ēlancē, every product is thoughtfully personalized to reflect your unique style and preferences. We understand that every detail matters, which is why we offer a curated selection of materials and colors, carefully chosen to ensure quality and exclusivity. While some materials come with limited color options, our team ensures that you’ll always have a beautiful array to choose from based on availability.
Once your order is processed, our dedicated Concierge team will reach out to finalize your personalization requests, discuss all aspects of your expectations, and guide you through every choice to craft a piece that truly feels like yours.
Product Care
Our Care Guidelines are designed to ensure the best maintenance of your products and extend their lifespan. Each item is crafted with specific materials that may require particular care. For rattan furniture, we recommend weekly dusting or vacuuming, monthly damp cleaning, and storing indoors or using protective covers during harsh weather to maintain its quality. Avoid exposure to extreme temperatures and chemicals. Wood furniture should be protected from moisture and heat using trivets or coasters and wiped immediately to prevent stains or warping. Cleaning should be done with a soft damp cloth and mild detergent; avoid harsh chemicals and polishes. Metal furniture benefits from protective covers when not in use and cleaning with a non-abrasive cloth and soap. Address scratches with rust-proof touch-up paint to prevent rusting. For fabric care, use a soft cloth to blot spills immediately and avoid soaking to maintain water resistance. Avoid machine washing for cushion covers; instead, clean them by hand, pre-testing any products for color fastness.
If further care is needed, our team is always ready to assist, ensuring your pieces remain beautiful for years.
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